Comments on: What’s Wrong With Metrobank?

By: jess dalisay

jess dalisay — Tue, 17 Aug 2010 06:04:02 +0000

Metrobank seems to be taking its sweet time. By now, August 17, 2010, it should be familiar with this problem of its online network going offline nationwide. I tried to encash a check before noon today at the Escriva branch along Shaw Blvd. The guard said they’ve been offline since last night, and have had no advice as to when they’d be getting online again. Which means that after the same incident in 2008, Metrobank still hasn’t found a way to protect the integrity of its online system, or to activate a back-up immediately after its main system goes awry. Metrobank depositors ought to press their bank for changes (I used to be with Metrobank, years ago, but am now with BDO). Why shouldn’t a branch where a checking account has been opened be able to service that account even if the central system bogs down? Aren’t branches supposed to be autonomous and able to function at least locally? Maybe Metrobank should go back to typewriters and manual systems.

By: jhing2

jhing2 — Fri, 13 Aug 2010 05:54:59 +0000

than`x to the who open this blog about Metrobank i experience also what else experience not only at the A.t.m. also in Remmitance if over the counter magpadala it takes 1 week b4 matanggap ng family yung money dapat 1 day only in other banks hey Metrobanks please more considerate to you clients urgently needs b4 its to late!!!!!!!!! they said your in good hands in metrobank well pls prove it!!!!

By: Delia

Delia — Thu, 26 Nov 2009 09:05:20 +0000

Based on my experience, Metrobank does not transmit remittances to the beneficiary bank (bank-to-bank transfer), UNLESS YOU CALL METROBANK’S MAIN OFFICE. If you have not tried sending money via International Funds Transfer yet, it is most likely that your beneficiary will be waiting for his remittance to be credited to his account – FOREVER! Metrobank simply ignores the “VALUE DATE” mentioned in the International Funds Transfer transaction statement. I wish Metrobank to be more considerate to their clients’ URGENT needs.

By: gerard

gerard — Fri, 11 Sep 2009 07:13:50 +0000

I’d like to share also a funny experience with metrobank Philippines. As they say they the biggest bank in the Philippines. You be the judge: Today I went to Metrobank in Fairview, commonwealth ave. I have an account with Metrobank but it’s my payroll account. Im resigning, so my account will be closed. Since i have a Metrobank mastercard, it was easy do internet banking to pay my credit card. So I decided to open account. so i went to metrobank Fairview, and the new accounts guy said that i need 2 id’s in which i provided. But the guy said that i need a xerox copy, and he told me to copy it outside and come back. HUH? duh… what? You mean, you don’t have a xerox copier. And i’m a client and you’re asking me to do something for you? And you want me to believe that Metrobank is the largest bank in the Philippines. But how come when i opened an account with BPI and BDO, they never asked me to make a copy of my id’s. they did it themselves. Now that’s great customer service. Ah, Metrobank is the biggest bank in the Philippines, cuz they’re so cheap, so cheap in investing items from for their branch and that’s why they have so much funds. But, i must say, that their the worst in customer service!!!
So, I went to the branch manager, and said not all have copiers, okay fine. but do all banks ask their customers to go out and make the copies for their file. Wow! No f…. way i’ll be treated like that. The branch manager’s name is Rochelle M. Molina, when i spoke with her, she said that it’s been a complaint. And yet she’s just tolerating the complaint. Wow, Ms. Molina, if you cannot handle and resolve a simple complaint like that previously, to all metrobank customers especially fairview branch, please be worried with your investments with Metrobank.
The funny part is, this Rochelle Molina stands for her operations. You don’t do your xerox copy of your ID, thus, no account for you. She also stated that all her customers call first and they tell their customers over the phone to bring xerox of their id’s. So what about walk in clients??? Oh well. I’ll stay with my old bank. And just cut my credit card with Metrobank.

By: jba

jba — Tue, 21 Jul 2009 09:45:25 +0000

Am here in abu dhabi and i brought my metrobank atm with me. I often check my account but beginning last week i began to worry because all the atm i acces here says my atm is in accesible. i dont know why..

By: ako_nga

ako_nga — Wed, 15 Jul 2009 07:02:27 +0000

why do you hate banks like METROBANK, i love them specially in dasmarinas branch, they don’t live in and we are partners….. you think bdo is good…well… 3x …they forgot to make an entry in my account e.g. 10,000.00…every banks has it good and bad….every dog ,every supermarket, every person, every anything or whatever has its good and bad…..it just your luck…..stress can kill you… breathe in and breath out…. see it makes you enjoy the air if you are in your house….bye….good day

By: ako_nga

ako_nga — Wed, 15 Jul 2009 06:51:45 +0000

not only in metrobank ,,, all banks are the same even banco de oro( bdo)…. so stop ….think …listen..thank you

By: Paul Pisig

Paul Pisig — Sat, 20 Dec 2008 23:12:35 +0000

@ Anneth: I can relate to your frustrations on the kind of service the f***ing Metro Bank provides. My live-in partner often pays some of his credit card bills at Metro Bank. To save his time going to banks (he works at the office and I work at home), I always give my initiative to pay the bills for him to save his time. Just last week, I’ve had enough with Metro Bank employees here in Cavite City. The system here (of Metro Bank) is that once you entered the bank, you are given a customer number. I don’t know but it always takes me at least a minimum of one hour just waiting for my queue. I tried to get the average transaction time of the tellers to their customers. And it was a freaking 2 MINUTES per customer. NOT TO MENTION METROBANK EMPLOYEES LET PEOPLE “CUT IN LINE” BECAUSE THEY KNEW THE PERSON. Good thing I’m with BDO. I believe they’re the biggest bank now here in the Philippines. I spend less than 2minutes in queue if there is any and less than 1minute to do transactions with their tellers. And YES, BDO employees always smile and greet you! I LOVE DOING MY BANKING TRANSACTIONS WITH BDO! There was this one time that I used my debit card (from BDO) to purchase an item online. To make the story short, my debit card was debited for the amount of the transaction that didn’t happen. I called my bank (their phone banking and customer associates are very friendly too and no long wait-time as well) and they said that I will be credited within 8 banking days. On the 8th day, my account was credited for the amount that was lost. I LOVE BDO! MetroBank SUCKS A LOT! I hate their (MetroBank) services!

By: Anneth

Anneth — Sun, 16 Nov 2008 04:37:09 +0000

Metro Bank philippine Scam?
October 11,2008, Tuguegarao Metro Bank main branch.

My father went to Tuguegarao Metro bank to withdraw from my international cashcard what happened was, the receipt came out but not the money, being specific- P10,000. THinking that it was not successful transaction, he withdraw again the same amount. The second time, the money came out…but as he check the balance, P20,000 was already deducted. He went to the counter to tell them what happened so they told him to file complain, so he did as he was told. My fahter called me right away to inform me of what just happened. So I ppersonally called the bank and ask them why does that happen. The woman (Cynthia is her name) in the bank told me that these things happen when someone withdraw and the bank happens to get offline at them same time. She told me that after two (2 weeks) the money will be back to my account. after one month, there is nothing yet in my account. So I called the main office of metro bank in Manila. The woman there told me that I have to file complain to my origin bank and they will be the one to file complain against metro bank- its a bank to bank transaction. This doesn’t make sense to me but I did what she told me. I called my bank here in Korea and told them about the case…..Yet until now…there is no money being back to my account. even called the Pusan Metro bank branch but they told me they cannot entertain my problem. WHAT’S THE MATTER METRO BANK? HOW COULD YOU LET THESE THINGS HAPPENED? IS THIS SOME KIND OF METRO BANK SCAM? 10,000 PESOS IS NOT A SMALL MONEY FROM SOMEONE WHO IS TRYING TO FIND LIVING ABROAD.

By: Chuck

Chuck — Tue, 17 Jun 2008 08:57:23 +0000

what’s also wrong with Metrobank is that it’s subsidiaries are investing in dirty energy projects that contribute to climate change!

ask Metrobank to save the climate visit http://www.greenpeace.org.ph/metrobank