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IST19: Restricted Account. Account is Frozen on BDO

Did you log on to your Banco De Oro internet banking today and found out that your account is frozen? I did, and yes, it indeed said Frozen Account. All my accounts were frozen. The exact message was:

IST19: Restricted Account. Account is Frozen.

I immediately called BDO’s phone banking support at 6318000. They told me that there’s nothing to worry about, they are currently updating their system and accounts will be back soon. However, the customer service representative I talked to told me that she cannot confirm the exact time when it will be back online. Hope, that soon is sooner.

Just making a post to tell other BDO customers that you are not alone. All our accounts are frozen as of this moment.

Good thing I have accounts on other banks. 😀

Update: Now, BDO online banking is unreachable giving this reply:

Bad Gateway
Processing of this request was delegated to a server that is not functioning properly.

Marhgil Macuha

Marhgil Macuha is a Computer Engineering graduate of Batangas State University. He is currently a Senior Solutions Developer at a Canadian IT company.


  1. I guess they are affected by the volume of withdrawals for the holiday season. 🙂 Just a wild guess lang.

  2. Hi there!

    I cannot even get an online account.

    I receive an error when I try to create one. I even tried going to a BDO brance directly but to no avail even BDO branches cannot create an online account for me. Well that was according to the teller.

    BPI has better internet banking services par none and its sad that I have to go to an ATM or human teller just to get updates on my bank account.

    Happy Holidays by the way!

  3. Hi,

    I want to have an online access to my account with BDO. Is there any fee related to it or is it just like Unionbank that you just need to register to be able to login to your account online with no fees at all?


  4. Hi-

    I guess BDO cannot anymore process your account coz you withdraw $$$$$ everyday..LOL they are out of funds

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