No. There’s no such thing as 100% uptime. No one can guarantee a 100% uptime coz s#!t happens. Those were the reactions of others after I started tweeting about Dreamhost’s 100% uptime guarantee when Hostmonster and Bluehost went down today due to power outage.
Yeah, right! I know, there’s no such thing as 100% uptime. Your site could go down anytime. This is not a perfect world. So, there really is no 100% uptime. But what is Dreamhost 100% uptime guarantee? Do they say that your site is not going to go down ever? NO.
Here’s what they mean by a 100% uptime guarantee:
If your web site, databases, email, FTP, SSH or webmail is unusable as a result of a failure in our systems and for reasons other than previously announced scheduled maintenance, coding or configuration errors on your part, we’ll credit your next invoice with 1 day hosting free for each 1 hour (or fraction thereof) of service interruption; up to 10% of your next pre-paid hosting renewal fee.
Dreamhost will credit your next invoice with 1 day hosting free for each hour or fraction thereof of service interruption up to 10% of your next prepaid hosting renewal fee. Got it?
Dreamhost may not give you the 100% uptime coz 0.01% of the time, s#!t happens. But since they have the 100% uptime guarantee, they will credit you that 0.01% downtime on your next invoice.
Other hosts will promise you 99.99% uptime. If your site went down, they’ll just say sorry, you are experiencing the 0.01% downtime. On Dreamhost, they will not just say sorry, they will give you 1 day credits for every hour your site is down to fullfill their 100% uptime guarantee. Isn’t that cool?
One day credit might just be equivalent to $0.30 ($119.40/365) on you. So, you’ll just get $0.30 for every hour your site is down. But imagine the impact on Dreamhost if thousands of their clients went down just for an hour, just like what happened to the other hosts today? They will be losing huge money because of this guarantee. This is the reason every time your site went down on Dreamhost, they will do their best to bring it up at the soonest possible time. Every hour counts on them if they don’t act as soon as possible.
On my almost 3 years on Dreamhost, I never had my sites down for more than 24 hours after reporting it. They usually fix it in less than an hour or two.
Here is their official 100% Uptime Guarantee page. Here is my official Dreamhost discount page, in case you want to try it. No risk. 2 weeks free trial with 97-day money back guarantee and 100% uptime guarantee! Sign-up now 😉