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Banco De Oro’s Internet Banking Support Sucks!

Why? Because it took them more than a month before they were able to merge my EPCI e-banking account and BDO e-banking account. Their website says that the turn-around time for this request is only 3 to 5 days, but due to reasons unknown to me, it took them more than a month to merge it. What kind of support is that?

It took me 5 follow-up calls at different dates before they made the merger. The agent always tells me that they already made a follow-up on it, and they will just put another note that I called again. I cannot blame the agent, they are just answering the calls and making requests to people at the backend side to do the job. The problem is it seems that the people at the other end are not reading the requests despite the numerous follow up that I made.

Damn, it took more than a month before my glass went full. So,when I called today, I told the agent that I don’t want them telling me that they are just going to make a follow-up note again. One month has passed, I already made numerous calls and the people on the other side that has to do the merger are either ignoring my requests or just really plain lazy. I told them to transfer my call to their supervisor.

So, the supervisor took my call. The supervisor put me on hold and studied my case, and when she got back, she was very apologetic. She then put me on hold and called those people that are ignoring my requests.

Finally, after being put on hold for quite some time, the supervisor told me that she’ll just call me because she’s putting me on hold for a long time already. I gave her my cellphone number and waited. After an hour or so, she called me and told me that they are already processing it. At 5:00PM today, she called me again and informed me that it is already done. Finally.

The supervisor did a good job. If only I’ve requested talking to a supervisor on my second follow up call then, it would not have took a month.

But really, do I really need to request to talk to a supervisor before I could get my request done? That’s simply BS. People should do their task given to them. With 5 follow-up calls, I can’t find a decent reason why they can’t merge it. Why do they need a supervisor to follow it up for them to do their job? What are they doing the whole month I’m calling and following it up? Watching Wowowee?

Marhgil Macuha

Marhgil Macuha is a Computer Engineering graduate of Batangas State University. He is currently a Senior Solutions Developer at a Canadian IT company.


  1. sheesh, ito ang anti-spam word ko. yan rin ang comment ko para sa kanila ..

  2. ganun talaga yung BDO sa ngayon. kakainis nga eh.

  3. Ouch! Ganyan ba talaga ang BDO? Baka busy lang talaga ang mga tao dyan kasi dami customers nang BDO halos hindi na lahat ma accommodate. Ang paypal transfer ko nga umabot nang 2 weeks bago pa nila nalaman na mali pala account ang na input ko sa Paypal account ko. Kala ko nawala nang parang bula ang 200 bucks ko..hehehe

  4. Oh my God! Ako din! I truly hate BDO support. It’s good you already got your account merged. My Equitable PCI account is still pending and under process. Sobrang nakakainis talaga. I’m just using my Unionbank EON account for the mean time. Haay.

  5. Software wise mahirap talaga ang merger. sometimes it would take years especially if their databases is different from the other. It would be much faster if you could create a new software or database than to merge two different platforms. Please be patient. Patience is a virtue. LOL!

  6. Grabe talaga ang BDO. I have a similar problem and until now no action. One month na rin. Sobra tamad ng mga iyan…..or they are simply mahina sa IT!

    TO convert my ebanking took them about one year….
    seems ok now though……
    a bit slow to answer my queries still

  8. try making an e-mail first, i did it and i expressed my severe frustration about something in internet banking, after a day i received a reply apparently their advise did not work..so i have to go to the bank myself..hay,naku..

  9. I agree. BDO support really sucks! Either they need more training or they plain don’t have the proper systems. In my case, I did not even know that they canceled our previous credit card (Dec 08 or Jan 09?) because they were changing the numbers. No letter, no nothing. I was just surprised that my card was denied. It was only when I called that I found out why, . I was so mad. They said that they mailed the new card at my old address. Now, tell me, why would they do that when I had already updated my address with them? In fact, when I checked, they had been sending statements to my new address since August 08. Yet, they mailed the supposedly new card at the old address in January 09. I have been calling several times but I was still not able to get the new one. My last call was last March 7. I am no longer interested in getting the new card and I was trying to close the account. Doing that is another nightmare. I also had to demand for a supervisor before I could get some clear answers on how to do it. So, Warning to everyone…having a BDO credit card may be hazardous to your health!!

  10. at eto pa.. wala silang e-mail support, unlike BPI na meron. wah!

  11. what does ‘amount must be numeric” means? it keeps popping out everytime i try to pay my crecdit card? thnks

  12. hi! enrolled through bdo internet banking already but when i try to pay for my credit card the phrase “amount must be numeric” keeps popping out, what does that mean? id appreciate some help thnks…

  13. ….tell me about it! I made one mistake by entering a wrong password and now it will not allow me to log in again!! It bullshit!! Now I have no choice but have to deal with their crappy customer service!!

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